Frequently asked questions

Our main goal is to give you peace of mind and save time, stress and money by expertly navigating you through the maze that is the healthcare system.  We learn about what is important to each client and family and guide you through the decisions that otherwise are overwhelming and confusing..

We help during healthcare crises by leveraging our more than 30 years of industry expertise.  While many clients find us because they're in crisis, many also understand that health advocacy also means being proactive in planning.   We build those plans for you so you are ready when crisis hits.  Learn more about our services by talking with our virtual assistant by clicking here or you can schedule a free 30 minute consultation with an advocate by clicking here.

No!  Quite the opposite.  We coordinate with all physicians and service providers so that highly trained specialists do what they do best.  Using our client portal, we connect with all your family's doctors and serve as the source of truth with regard to health information.  This allows us to work with your care team to expertly navigate you and your family through the healthcare system.  The portability of information enables us to act quickly and decisively in times of crisis and ensures that any care transition includes this vital data.

Yes!  The healthcare system continues to change and become more confusing.  How do you know if the care location or provider you choose has a reputation for good outcomes and high quality?  We do!  More than ever, good health outcomes come down to the decisions you make and who and where care is provided is among the most important.  Let us help you because it's a jungle out there!

When you need care, the last thing you want to think about is whether your insurance will pay for it.  We know how confusing health insurance is and we also know how to make sense of the confusion.  Different insurers have different rules and knowing how to interpret those rules is a skill we have honed over 30 years.  Let us make it easier for you.

We structure our pricing based on the scope of work because each case is different.  We use our 30 minute calls and discovery tool to do a situational assessment that allows us to assess the depth and length of time it will take to manage through the crisis and build a plan for managing for the future.  Remember, those calls are free, so let's talk about what we can do to help you and your family.

We do not provide any direct care and we do not make any decisions on your behalf.  We guide you through the decision making process and help you avoid the pitfalls of the system.  We do not provide any claim denial services, health insurance appeal services or any other insurance-related services after the fact.